AI Tools
AI support agent (website chatbot)
Your reputation answers the phone at 2 AM. The AI chatbot lives on your website, answers visitors' questions around the clock using your own business data, and captures the lead, even while your crew is asleep.
Open AI Chatbot from the dashboard. You get a live preview on the right while you edit, a Config tab for every setting, and an Install tab for your website snippet. Leads and conversations the bot collects show up in the same tool.
Add it to your site
- Configure the bot's name, colors, welcome message and behavior in the Config tab.
- Open the Install tab and copy your snippet.
- Paste it just before
</body>on every page, or use the "email to my developer" option to send the instructions on.
<script src="https://syncreviews.com/chatbot.js"
data-company-id="YOUR_COMPANY_ID"
data-api-url="YOUR_API_URL"
data-theme="gradient"
async></script>Trained on your business
The bot answers using your live SyncReviews data: your business profile, your approved reviews, your imported platform reviews, your projects, and the services and FAQs you configure. It follows strict guardrails, it only discusses services you have set up, never bad-mouths competitors, and replies in the visitor's own language.
Appearance
Control exactly how the widget looks and greets people:
- Chatbot name and a custom avatar image
- Accent color, pick a preset swatch or the brand gradient
- Position on the page (for example bottom-right)
- Welcome message, the first thing a visitor sees
- Auto-open, have the chat open on its own instead of waiting for a click
Personality and guardrails
| Setting | What it does |
|---|---|
| Personality tone | Sets the bot's voice, for example friendly or professional |
| Response length | Concise, balanced, or detailed answers |
| Custom instructions | Free-text rules the bot must follow, for example 'We only serve the Phoenix metro area', 'Always mention our 10-year warranty', or 'Never quote exact prices' |
What it can show and do
Toggle what the bot is allowed to pull in and offer:
- Show video reviews, let the bot surface your real customer videos
- Show project stats, share proof points from your projects
- Quick replies, one-tap suggestion chips (for example "Get a free quote", "What services do you offer?"), fully editable
- Services and pricing, add each service with an optional price and description so the bot can answer "what do you charge?"
- Custom FAQs, question-and-answer pairs the bot uses as its knowledge base
Captures leads automatically
The bot never awkwardly interrogates visitors. It picks up a name and email naturally from the conversation and emails you the lead. When a visitor shows buying intent (asking about price, a quote, or booking), it offers a quick form and sends you the request.
- Show the form after N messages, decide how far into the chat the form appears (default is 2)
- Configurable form fields, name, email, phone, service, and message, each can be shown or hidden and set to required or optional
Human handoff
When someone wants a real person, the bot can hand off with a button (for example "Talk to a human") that routes to your email, phone, or WhatsApp.
Business hours and away mode
Set your weekly hours and timezone. Outside those hours you can turn on away mode with a custom message, so after-hours visitors still leave their details instead of hitting a dead end.