AI Tools
AI review replies
Every review deserves a reply, but writing them one by one is a chore. SyncReviews drafts a warm, on-brand response in a single click, so you can answer every customer in seconds instead of staring at a blank box.
This works on the reviews you collect through SyncReviews, both your company reviews and your team member reviews. Open the Reviews dashboard, find a review, and click its reply icon to open the Respond to Review window. From there you can generate a draft, edit it, and send it.
Generate a reply
- In the Reviews dashboard, click the reply icon on any review to open the Respond to Review window.
- Click the AI generate action. SyncReviews reads the star rating, what the customer said, and your company name, then writes a short, natural response.
- Read the draft and edit it however you like. You are always in control of the final wording.
- Click Send Response to save it and, when the customer left an email, deliver a copy to them.
How the reply adapts
The AI matches the tone to the rating, so a glowing review and a critical one never get the same canned answer:
| Rating | How the draft sounds |
|---|---|
| 4 to 5 stars | Genuine gratitude and delight, ending with an invitation to come back |
| 3 stars | A sincere thank-you, plus an offer to hear more about their experience |
| 1 to 2 stars | An honest apology for falling short and an invitation to share details so you can make it right |
It also fits the reply to the kind of review left:
- Written review: acknowledges the specific points the customer mentioned.
- Video review: thanks them for taking the time to record a video, and also picks up any written comment they added.
- Rating only: a short, warm thank-you for taking the time to leave a rating.
Every draft is kept concise, a few sentences of plain text with no subject lines, headers, or robotic sign-offs, so it reads like a real person from your business wrote it.
Sending the reply
When you send, the response is saved on the review. If the customer left an email when they submitted, a copy of your reply is emailed to them automatically. If there is no email on the review, the response is simply saved to the review and nothing is sent out.