Video Review Software: Captured On-Site Before the Crew Drives Away.
The 30-second window between the customer admiring your work and your crew heading to the truck is worth more than any marketing campaign. Sync Reviews fit inside it. One QR scan, one 30-second video review, one happy customer telling the next prospect exactly why to hire you.
The 7 PM Google review link is the problem. Not the fix.
Here is what happens when you text a Google review link after the job. The customer is on the couch at 7 PM, half-watching something. They mean to click it. They do not. That review is gone. Forever.
Industry-average completion rate for post-visit review links is 5 to 10%. For every 100 happy customers, 90 never leave a review. Not because they did not mean to, but because the moment passed.
Sync Reviews works at the only moment that consistently converts, when the customer is still standing in front of the finished work. That context, the proof of the job visible over their shoulder, the crew still in the room, the satisfaction peaking, is the difference between a favor they forget and proof you keep forever.
How on-site video review capture actually works
No app. No account. No login.
Customers point their phone camera at your QR code. The recording page opens in their mobile browser instantly. Works on every iPhone and Android. Zero friction, every second of friction added to the customer's experience is a review that does not happen.
30 seconds, start to finish
Scan → tap record → say what they thought → done. Videos can run up to 60 seconds but most land at 20 to 35. The customer is not performing. They are just answering the question they were already answering to themselves: was this worth it?
Captured at peak satisfaction
The job is done. The work is visible. The crew is still there. This is the only moment where asking gets a yes 60 to 70% of the time. Every minute after you drive away, that conversion rate falls toward 5%.
Lands in your dashboard instantly
The video uploads straight to your Sync Reviews account. Watch it, download it, publish to social media, embed on your website, or let the AI turn it into a Facebook post in one click.
Tagged to the crew member who collected it
Every video is attributed. You see who on your crew is building the reputation. When you run 3 crews, one is always quieter on the review side, you just cannot see it without this.
The customer owns the content. You have permission to use it.
The submission flow includes a clear, simple consent screen. The customer knows the video is for your website, social media, and marketing. No surprises, no disputes later.
Three steps. Thirty seconds. Done.
Show
Crew finishes the job. Shows the customer their printed QR badge, or pulls up the QR code on their phone. Customer points their camera at it.
Record
The recording page opens in their browser, instantly. 30 seconds of real, unscripted video review, in their own words, standing in front of the work your crew just did.
Sync
Video lands in your dashboard. AI writes the Facebook caption in one click. The widget on your website updates itself. Crew is already halfway to the van.
What on-site video capture produces vs. the old way
Questions About Video Review Software? Here Are the Answers.
Plain English. No fine print. No marketing dance. Just straight answers about on-site video review collection and how Sync Reviews works for home service contractors.
What is an on-site video review?
Does the customer need to download an app to record?
How long are the videos?
Do I have permission to use the video for marketing?
What if the customer is camera-shy?
Can I edit or remove a video after it is captured?
What happens to the videos if I cancel Sync Reviews?
What is video review software for contractors?
How is on-site video review collection different from SMS review requests?
More From the Sync Reviews Feature Set
Stop losing jobs to contractors with more reviews.
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